Terms of Condition


Please review our Privacy Policy, which also governs your use of JUICENATION CO Services, to understand our practices.


When you use JUICENATION CO Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other JUICENATION CO Services, such as our WhatsApp for Business and JUICENATION CO Apps; and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included in or made available through any JUICENATION CO Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of JUICENATION CO or its content suppliers or distributors and protected by Republic of Indonesia copyright laws.


Click here to see our trademarks list. JUICENATION CO’s trademarks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits JUICENATION CO. All other trademarks not owned by JUICENATION CO that shown in any JUICENATION CO Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by JUICENATION CO.

License and access

No JUICENATION CO Service, nor any part of any JUICENATION CO Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of JUICENATION CO. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of JUICENATION CO without express written consent.

You may not use any meta tags or any other "hidden text" utilizing JUICENATION CO name or trademarks without the express written consent of JUICENATION CO. You may not misuse the JUICENATION CO Services.

You may use the Our Services only as permitted by law. The licenses granted by JUICENATION CO terminate if you do not comply with these Conditions of Use or any Service Terms.


All purchases from JUICENATION CO are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We will provide you the data needed to help your loss to shipment agency.


JUICENATION CO respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please follow our Procedure for Making Claims of Copyright Infringement.


JUICENATION CO does not take title to returned items until the item arrives at our fulfillment center. At our discretion, the only one returns program we have now is to exchange your items to the exact same items. In this situation, JUICENATION CO does not take title to the returned item. Thus, we only provide returns/exchange that match to our Returns and Refund Terms and Conditions. For more information about our returns/exchange, please see our Returns/Exchange Terms and Conditions.

Returns/exchange Terms and Conditions

Thanks for shopping at www.juicenation.co.id

We are sorry if you are not entirely satisfied with your purchase. We are here to help.

Customer Sastifaction

Your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with it, and we apologize if you are not entirely satisfied with your purchase.

We firmly believe that we can cooperate with our customers to make every purchase a remarkable experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

Important thing to note is that we will not entertain any returns/exchange at any distribution channel and offline store, unless directly to us (manufacture – warehouse).

You need to inform our online team first before you return your items back to us through communication channel provided:

Customer Service WhatsApp  : +628 111 111 1718 | Type: Return and Exchange

Customer Service Email          : hello@juicenation.co.id | Subject: (Return and Exchange)

In order to protect between us and you as a customer, we have included a box when checkout for you to accept our terms and conditions of any use at this website.


Further information please read more below.

  • Orders can not be cancelled once it is being processed. No cancellation will be entertained.
  • Customers can only return damaged/faulty items (apart from sale items) within 7 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • NO REFUND. WE WILL DO EXCHANGE ONLY. Exchange process will take within 7 days max.
  • NO REFUND AND NO EXCHANGE on issue for example on situations: change of mind or just don't like the item or wrong pick on website.
  • All SALE and promotional-priced items are NON-REFUNDABLE and NON-EXCHANGEABLE.
  • In all cases, the items returned must be in their original condition, UNOPENED, UNSHRINKED with all the tags and the original packaging. The goods will be inspected once received.
  • The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid other damages. This include the boxes, packaging, hologram and excise tape.
  • Shipping charges for exchanging product are to be borne by the sender.
  • JUICENATION CO will not be responsible on missing parcel/lateness/return back due to third party delivery partner. However, we will help to support you on the process to track and enquire on your parcel.

You have 3 calendar days to return an item from the date you received it.

To be eligible for a return, your request must fulfill these requirements:

  1. Item must be UNUSED and in the same condition that you received it.
  2. If the reason to return your item is because it is broken; we limited the terms of “broken” to a circumstance where the liquid leaked out from the bottle while the JUICENATION Hologram and Excise Tape are remain on its packaging.
  3. Your item must be in the original packaging.
  4. Your item needs to have the receipt or proof of purchase.

What if I received a damaged?

First, we apologize for the damaged products. We surely firm that we pack our products as secure as mentioned in our packaging procedures.

  1. Please inform our Customer Service through
    1. WhatsApp: +628 111 111 1718 | Type: Return and Exchange
    2. Email at hello@juicenation.co.id | Subject: Return and Exchange
  2. Replacement must be informed as soon as possible within 7 days after receiving.
  4. Customer can request for an exchange with the same items (same volume, flavor, nicotine, freebase/Saltnic items).
  5. Customer needs to send a picture and video of the damaged Upon receiving the evidence, inspection will be made.
  6. Shipping charges for exchanging product are to be borne by the sender.
Lateness in Returning Items
  • All shipping charges will be borne by customer if it is returned to us for more than 7 days after receiving it.
  • Under the rare occasion that the customer failed to return the item within the stipulated time, a valid reason must be provided.

You will be responsible for paying for your own shipping costs for returning your item. We will send you any information related to our investigation to the item ASAP after we received it. Once your item approved to be exchanged, shipping charge from our website to your place is to be borne to us.

Contact Us

If you have any questions on how to return your item to us, contact us at hello@juicenation.co.id.

JUICENATION CO attempts to be as accurate as possible. However, we does not warrant that product descriptions or other content of any JUICENATION CO Services is accurate, complete, reliable, current, or error-free. If a product offered is totally not as described, your sole remedy is to return it in unused condition.